JAJ Enterprises, LLC
  • 26-Sep-2019 to 31-Oct-2019 (PST)
  • Customer Service
  • Coburg, OR, USA
  • Full Time
  • RV Glass Solutions

Call Center Supervisor

The opportunity:

RV Glass Solutions is looking for an enthusiastic, self-motivated team player that can take on the role of Call Center Supervisor.   As the Call Center Supervisor, you will lead and motivate our team of Customer Service Representatives experts.  With your leadership and guidance, our customer service representatives will learn the skills to close sales while continuing to grow our business.   

Who we are:

We are true experts for RV Windshield replacement.  We seek to make it easy for our customers to get their windshield replaced by helping the customer file a claim through their insurance and schedule their replacement in-house or with a trusted outside shop.

What you'll do:

As the Call Center Supervisor, you will be responsible for the efficiency of the daily operation of the customer service department.  You will showcase your top-notch customer service and sales skills while training and coaching your team on best practices.  You will ensure that our customers receive professional and timely service to get them back on their journey as quickly as possible. In addition, you will:

  • Recruit, interview and hire Customer Service Representatives.
  • Ensure we provide exceptional service through the monitoring of live calls and email.
  • Report on metrics designed for performance tracking and appraisal.
  • Communicate effectively with our warehouses and installation centers and our contracted partners to ensure customers receive the highest level of service.
  • Expand our company's qualified network of retail installers throughout the US and Canada.
  • Resolve issues facing customers while keeping them satisfied and loyal.

About you

You are:

  • A person with a proven history of customer service, sales and leadership skills
  • Adaptable and flexible with work priorities
  • Organized and detail-oriented
  • An active listener
  • Effective at multi-tasking
  • Able to work independently with minimal direction
  • A good communicator in  both verbal and written form
  • A team builder who enjoys collaborating  with other teams
  • Able to build relationship leading to customer loyalty even through adversity
  • Able to work on occasional weekends and extended hours (Over-time pay applies.)

Your skills:

  • Proficiency in Excel, Word, Outlook
  • Experience in Auto Glass, insurance and/or the RV industry is a plus

Your qualifications:

  • Minimum 3 years' experience in customer service and sales
  • Demonstrated history of sales and service support success
  • Minimum of 2 years' experience as a supervisor with increasing responsibilities
  • Pass pre-employment drug test  
  • Required background check 

What you'll get:

  • Medical, dental, and vision insurance
  • Health Reimbursement Arrangement
  • Flexible spending accounts
  • Vacation, sick time, and holiday pay,
  • Volunteer time off
  • 401(K) profit sharing plan, plus employer match
  • Monthly subsidized massage
  • Keurig coffee stations with supplies
  • In-house gym
  • Company Events
  • Celebration of hallmark anniversaries

Working requirements:

  • Ability to work in a fast pace office environment.
  • Constant use of computer office, phone and headset equipment.  
  • Ability to sustain seated or standing position at a computer work station for extended periods of time.
  • Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.
  • Proper lifting techniques required.
  • Ability to lift up to 25 pounds for files, computer printouts on occasion.
  • Constant walking throughout the office. 
  • The noise level is usually moderate.   
  • Some exposure to variable install shop and warehouse temperatures.
JAJ Enterprises, LLC
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